Speaking, Training & Consulting on: “IMPECCABLE CUSTOMER SERVICE”

”An Impeccable Customer Experience requires intentional balance, combining down-to-earth friendliness and approachability with customer-centered professionalism.

This happens at the intersection of precision and care.”
~Steve Dorfman

Steve Dorfman on Remarkable Customer RelationshipsClick Play to Watch a Quick Video

Speaking

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Planning your company's next conference, retreat, dinner, training, workshop, seminar or event?   Audiences rave about Steve's unique ability to motivate, educate, entertain, and engage your attendees with his highly interactive style.   Since 2006, leaders have been hiring … Speaking Topics...

Consulting

Steve Consults (CLICK fo MORE)

Do you worry about growing your front-line staff, only to risk diluting the "Customer Experience?" Does your team struggle with taking customers and clients from "satisfied" to "raving fan?" Do you feel you're not getting your fair share of repeat and referral business? Do you cringe at the … Discover more here...

Training

Group Training

*80 - 90% of repeat and referral business comes from raving fans. Steve helps companies create those raving fans; "Walking Billboards" "Brand Evangelists" "Brand Champions" "Promoters" ...those customers who love your company, keep returning, and also send their friends and … Engage here...