Impeccable Customer Service Tip #58

Self Promotion vs. Customer/Client Promotion via Social Media: “Make your customer the hero.” -Chris Brogan

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Impeccable Customer Service Tip #57

Impeccable E-mail Etiquette:

Don’t “leave ‘em hangin’.” — When someone needs a reply and you know you won’t be able to get to it right away, at least acknowledge their request with something like, “Just wanted to let you know that I received this, Alan. I can make time to get back to you on this by Friday afternoon if that’s OK.”

Note: Remember to under promise and over deliver on your response time.

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Impeccable Customer Service Tip #56

Impeccable approachability:

If you have your own business, consider recording a brief, sincere, welcoming (mostly unscripted) video and put it on your web site’s home page. Whether you own your business or not, consider simply keeping your door open and a smile on your face

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Impeccable Customer Service Tip #55

Impeccable follow-up:

It’s time to make that client call you’ve been putting off. Besides, the issue/conversation rarely has the discomfort of the anticipatory story you’ve created in your head.

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Impeccable Customer Service Tip #54

When it comes to client needs, you can respond, meet or satisfy … or you can anticipate. I recommend the latter.

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Impeccable Customer Service Tip #53

Create a habit of being on time (or early) for appointments, meetings and all commitments. Few things demonstrate your impeccable word like habitual punctuality.

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Impeccable Customer Service Tip #52

Impeccable attitude:

It appears that some team members like to begin nearly every sentence with, “The problem is … ” When they’re stuck in the mustard, help them to catch up. Remind them to consider — and even create — what’s possible by asking, “So what are our options?”

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