Impeccable Recovery

Impeccable Customer Service Tip #72

Impeccable Recovery:

Occasional slip-ups are okay … as long as you have an impeccable recovery process in place.

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Comments

  1. Gale Paige says:

    A sincere apology goes a long way. Fixing the mistake is necessary.

  2. Speaking of impeccable recovery… http://wordofmouth.org/blog/how-disney-says-im-sorry

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  1. […] your impeccable recovery process should fail, conduct an “exit interview” with the client who chooses to defect. Ask, “In our […]

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