Impeccable Experience

Impeccable Customer Service Tip #97

Impeccable Experience:

If you must put a customer on hold, give them something interesting, engaging, informational or entertaining to listen to.

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Comments

  1. Phil Smith III says:

    Better yet, give them a choice of that or silence. It’s THEIR time you’re wasting: give them a chance to do something productive during it. And no matter what the option, don’t keep interrupting it (whether silence or Muzak) to say “Your call is still [not] important to us [or we’d have staffed/trained decently]”: let them be until you have something useful to say.

  2. Agreed, Phil. That’s perfect … yet I’ve never experienced this as the customer. Hoping someone acts on this.

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