Impeccable Follow-Through

Impeccable Customer Service Tip #115

Spend 5 minutes per day on handwritten thank-you notes. Use blue ink.

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Comments

  1. A few people have e-mailed me, asking “Why blue ink?”

    I should have explained…

    Blue ink is less common so it looks more “real.” I also feel it has a friendlier/warmer look.

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