Impeccable Engagement

Impeccable Customer Service Tip #141

Remember NOT to use technical jargon, acronyms and insider industry terms with your customers and clients. Avoid alienation by speaking their language, not yours.

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Comments

  1. Phil Smith III says:

    Hah — “technical jargon, acronyms and insider industry terms” *are* my customers’ language! But of course your point stands: whatever their language is, use it.

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