Impeccable Customer Service Tip #195
When you tell a customer or client you’re sorry, stop there. Don’t include, “It’s just that…” or “but…” or anything other than your proposed remedy. Otherwise, It may only end up sounding like some sort of justification, which will take a majority of the impact away from your apology.
Your thoughts? (Look for “Leave a Reply” below, or click here)
© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.