Impeccable Language Engineering

Impeccable Customer Service Tip #232

Remove the phrase, “To be honest with you…” from your vernacular. This phrase often has customers thinking one of two things: Either: 1) Was everything else up until now a lie? or: 2) Hasn’t s/he ever heard that you’re not supposed to use this phrase because it will have people asking themselves the question, “Was everything else up until now a lie?”

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