Impeccable Service Motto

Impeccable Customer Service Tip #214

“Rule 1: The customer is always right. Rule 2: If the customer is ever wrong, re-read Rule 1.”

-Stew Leonard, CEO Stew Leonard’s


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  1. Phil Smith III says:

    Of course, we know this to be NOT true in the real world. But the customer is always the customer — they’re why we’re here. Some, however, need to be fired occasionally.


  1. services says:


    Impeccable Service Motto | Steve Dorfman

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