Impeccable Hiring

Impeccable Customer Service Tip #311

Maybe you can’t make your people care, but you can model customer care for them and — perhaps most important — you can make it a priority to hire caring people (skip to minute 23:50 for the part on hiring).

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  1. […] know.” effectively says to the customer that you’re not informed or (worse) you don’t even care to […]

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