Impeccable Anticipation

Impeccable Customer Service Tip #319

Contrast provides clarity. One way to anticipate the needs of your customers is to bring your front-line staff together and collaboratively answer the question, “What are the possible pet peeves of our customers?” and then put systems in place that won’t allow such annoyances to occur in the first place.

Comments

  1. Such a great point, involving staff in creation of solutions…and a great “clean up” type action that hits so many points that might have gone on forever.

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