Impeccable Observation

Impeccable Customer Service Tip #336

“Companies with highly satisfied customers generate superior returns because customer satisfaction is critical for repeat business, and that type of business is usually very profitable. That is, loyal customers tend to be highly profitable as long as their loyalty comes from their satisfaction and not because prices are low.”

-Claes Fornell, Founder of the American Customer Satisfaction Index (ACSI)

Impeccable Customer Service Culture

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