Impeccable Problem-solving

Impeccable Customer Service Tip #318

An acceptable response should never be “I don’t know.” It’s acceptable to admit when you don’t know something AND THEN offer to find the answer to their question. Leaving it at “I don’t know.” effectively says to the customer that you’re not informed or (worse) you don’t even care to be.

Join the Conversation (Reply below)

Speak Your Mind

*