Impeccable Detail

Impeccable Customer Service Tip #349

Before loaning a pen to your customer, prime it for them. In other words, get the ink going to be sure it’s ready and able to write. Also do this when you’re presenting for groups. (And don’t hide what you’re doing … let them see you doing it.)

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Comments

  1. HA! Steve totally clued me into this one meeting he presented at…I got lucky and got the “pen priming” duty…taught me a thing or two!

    Keep em coming Steve, great tips…

  2. Wow Steve, this is a great “simple” way to make a little difference!

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