Impeccable Empathy

Impeccable Customer Service Tip #379

Although you may be telling a customer the exact same thing you’ve repeated to the hundred customers before her, remember that it’s her first time hearing it. Be as kind and patient with customer #100 as you are with customer #1.

Impeccable Customer Service Culture

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Comments

  1. Really true, as front line people, we can get tired of repeating, but it’s sure a crucial point that we stay fresh and excited to share that information.

    Just remember back when you had NO clients/guests/customers and you were just waiting for that first one…

    Stay humble.

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