Impeccable Mindset

Impeccable Customer Service Tip #366

With your front-line staff, discuss the all-important difference between reacting to customer challenges and responding to customer challenges.

Impeccable Customer Service Culture

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Comments

  1. Stepping in directly and showing your staff how to finesse a situation is crucial too…let them watch you weave your magic, all the while teaching and coaching them through the process…

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