Impeccable Telephoning

Impeccable Customer Service Tip #378

There are many advantages to communicating with clients via phone, rather than e-mail. That said, you might use e-mail to find a mutually convenient time to schedule the call.

Impeccable Customer Service Culture

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Comments

  1. Steve Pohoryles says:

    Steve,

    I have been using this tip for quite awhile now and I can tell you it works very well.
    Not only does it create efficiency for the customer and myself, I believe it creates value that I am giving the customer a scheduled “phone appointment”. Finally, it has minimized the game of “phone tag”.

  2. @Steve: Thanks for sharing your experience. By the way, when you’re trying to schedule a convenient call time for 3 or more people, this simple (no frills) tool works well: http://meetingwizard.com/

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