Impeccable E-mail Etiquette

Impeccable Customer Service Tip #391

If you must attach a marketing/promotional/invitational document to an e-mail, a PDF is much more professional (and usually more convenient for your customer to view) than an MS Word doc. And if it’s information you’d like for them to pass along and share with others, a web link is most effective.

Impeccable Customer Service Culture

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