Impeccable Engagement

Impeccable Customer Service Tip #384

“You don’t always have to make [the customer] feel special, you just have to listen. Focus on the customer and what they need at the moment. Be polite. We learn this lesson in kindergarten, but sometimes it’s the simplest lessons that have the most impact. People will come back to places they feel welcome.”

-Bernie Pitzel

Impeccable Customer Service Culture

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Comments

  1. Great post Steve, it’s really very simple.

    Believe me, some people can make it hard to be nice to, but if you just breathe and remember the long term goal..it works.

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