Impeccable Customer Service Tip #416
If you don’t take the time to create a customer service agenda for (and with) your staff, they’ll just create one on their own (organically) … and that could be dangerous.
Engineering the Customer Experience
If you don’t take the time to create a customer service agenda for (and with) your staff, they’ll just create one on their own (organically) … and that could be dangerous.
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Steve… I’ve adapted your quote to apply to Organizational Alignment. It will be a perfect reminder to a few clients who are undergoing a massive organizational change. Full credit is given to you my friend.