Impeccable Simplicity

Impeccable Customer Service Tip #405

When implementing a customer loyalty program, make it easy for them to enroll and participate (e.g., offer a smartphone app, or tie it to their phone number … instead of providing just another loyalty card to clutter their wallet or keychain).

Impeccable Customer Service Culture

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Comments

  1. about to implement that in about a week!

    Agreed, don’t worry for the few that may not understand the very simple technology, most people “get it” and will really appreciate the convenience…plus the digital gift card world makes it easy to cancel and re email in case of loss…

    Plus the printing costs (if any) are cheaper, and implementation is pretty fast)…happy to help anyone that might have questions…

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