Impeccable Telephoning

Impeccable Customer Service Tip #454

When leaving your phone number on a voicemail message, always say it twice and say it slowly. This will give your customer time to write it down, and then verify what they’ve written.

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Comments

  1. Steve,

    This is so easy to do and provides 2 to 3 the times the benefit for the effort. Who amongst us hasn’t received a voice message where we wish the person would have just spoken their phone number a little more slowly!

    Thanks for pointing out the elegant and simple truth.

    Gary

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