Impeccable Transparency

Impeccable Customer Service Tip #463

Instead of trying to hide your mistakes, like many people attempt to do with their customers, just come clean. Tell your customer you dropped the ball, apologize, and then let them know what you’re doing to remedy the situation. Your honesty will be refreshing.

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Comments

  1. That’s exactly what I think!!! Finally delivering impeccable customer service is simply being human and natural! What do you think Steve?

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