Impeccability Wins the Game

Impeccable Customer Service Tip #479

Would you rather attract bargain hunters or experience seekers? If you’re using a coupon/promotion to drive more business, what’s your long-term goal? If you’re doing it to increase your visibility please remember this: You and your front-line staff should have a goal of providing an experience so remarkable that those customers will feel compelled to return … *without* a coupon.

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CLICK to ENLARGE

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