Impeccable Languaging

Impeccable Customer Service Tip #468

When a customer shares a bit of personal news that is exciting, consider that they want you to be happy for them. Saying, “Must be nice.” doesn’t usually communicate your happiness for them — instead, it may communicate some resentment of them.

CLICK to ENLARGE

CLICK to ENLARGE

Join the Conversation (Reply below)

Speak Your Mind

*