Impeccable Languaging

Impeccable Customer Service Tip #477

Consider adopting “power phrases.” These are thoughtful phrases that are designed to leave customers with a positive feeling about their experience with you. “As promised…” is one example of this, and works especially well in written communications.

CLICK to ENLARGE

CLICK to ENLARGE

Comments

  1. What’s another one?

  2. Glad you asked, Maia. I’m working on an article that will highlight many of these, but here’s one more in the meantime:

    “I invite you to consider…”
    (Substitution for: “You should” or “I think you should”)

Join the Conversation (Reply below)

Speak Your Mind

*