Impeccable Investment

Customer Experience Tip #1209

“There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.

–Jim Bush, American Express

Join the Conversation (Reply below)

Speak Your Mind

*