Impeccable Leadership

Customer Experience Tip #1207

When a customer names one of your employees as having contributed negatively to their experience, don’t run to that employee in an emotionally charged state. Instead, take enough time to cool off and approach the situation constructively. Give that employee the benefit of the doubt and ask him/her to share their perception of that customer’s experience. There’s likely a coaching opportunity in it for the employee.

Join the Conversation (Reply below)

Speak Your Mind