Impeccable Differentiator

Customer Experience Tip #1638

“Have you ever had such a mind-blowing customer experience with a company that you couldn’t help but tell everyone about it? It always saddens me how rare that it is these days. But when outstanding customer care happens, it’s pure magic.” –Marie Forleo

Impeccable Awareness

Customer Experience Tip #1637

If you know your product extremely well (and believe it’s the best and right solution) and you’ve taken that client through the entire process and answered all of their questions while keeping their best interests ahead of your own agenda … you’ve earned the right to ask for the sale. #NothingToLose #JustAsk #WhatsTheWorstThatCouldHappen

Impeccable Professionalism

Customer Experience Tip #1636

Never tell a customer that you are tired. They don’t want to hear it. They want and need you to be alert and engaged … for them. #ThisIsntAboutYou

Impeccable Culture

Customer Experience Tip #1635

When answering the question, “How can I get more customers?“ The next big and equally important question is, “How can I get the right people to serve them?“ #HiringIsEverything

Impeccable Engagement

Customer Experience Tip #1634

Callers (prospects who make the choice to call your phone number) can be golden opportunities, especially in today’s hi-tech world. When a prospect calls your company’s main number, a human being mustn’t be more than a step away … and you certainly don’t want to direct them into a voice mailbox. That caller is less likely to leave a message and more likely to hang up and move on; call your competitors … until they do get a human to assist … right now.

Impeccable Empathy

Customer Experience Tip #1633

“It is so much easier to be nice, to be respectful, to put yourself in your customer’s shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” –Mark Cuban

Impeccable Languaging

Customer Experience Tip #1632

When you say, “My [product name],” you end up sounding a little too cocky and pretentious. Unless you’re the one who designed and/or manufactured the product, you should not be calling it your own. Consider saying, “Our” instead. “Our car; our furniture; our software solution; our widget.”

Impeccable Actions

Customer Experience Tip #1631

It’s not enough to say, “We’re committed to great service.” Everyone says that. Your actions must demonstrate a genuine desire to serve others, delivering on the details, and leaving people feeling completely taken care of. When you’re doing it with consistency, you’ll find there’s no need to say it.

Impeccable Commitment

Customer Experience Tip #1630

“This is more than just increasing the budget for Customer service. Someone must be in charge of the project—a Chief eXperience Officer (CXO), who is dedicated and loses sleep at night over the Customer experience program and the results. People must be able to tell that the leadership of the company is truly committed and passionate about the Customer experience.” –John DiJulius, Bestselling Author

Impeccable E-mailing

Customer Experience Tip #1629

When you’re angry and want to type out an e-mail in that emotional state, follow these steps: 1) Do NOT put anyone’s name in the “To” line; 2) Ask yourself, “Am I reacting … or responding?”; 3) Finish the e-mail and print it out; 4) Read the printed e-mail later that day/the next day; 5) DELETE the e-mail … c’mon, take the high road. #JustDontDoIt