Nationally-Recognized Speaker on “The Customer Experience”

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Planning your company’s next conference, retreat, training, workshop, seminar, panel, or other event?

 

Audiences rave about Steve’s unique ability to motivate, educate, entertain, and engage your attendees with his highly interactive style.

 

Since 2006, leaders have been hiring Steve Dorfman to deliver interactive talks that result in:

  • “Employee-owned” remarkable experiences for customers and clients;
  • Consistent referral business, and;
  • Customer loyalty
  • …All of which naturally translates into a strengthened culture and increased profits

Before founding Driven to Excel, Inc...
Steve spent 11 years as a sales consultant for a luxury automaker. Yes, the car business … not exactly a business with a reputation for impeccable customer service. So when Steve entered the business at 23 he was determined to make a positive difference by creating remarkable client experiences. — More often than not, his unwavering commitment to impeccable service resulted in raving fans and increased profits. Steve went on to earn “Salesman of the Year” 7 years in a row, while maintaining a CSI (Customer Satisfaction Index) rating in the top 1% nationally. He worked by appointment only as his repeat and referral business rocketed to unprecedented levels and ultimately translated into 70% of his sales.

All of this earned Steve a comfy six-figure income from his 35-hour workweek … which proves that subscribing to a culture of impeccability is a fundamental step on your success road map.

Through his highly interactive facilitations and motivational style…CLICK to WATCH
Steve provides participants with the opportunity to excel in their industries. This is accomplished by first raising awareness around a specific challenge or need, then by helping these participants tap into their own unique abilities. As a result, they discover how to create the impeccable, remarkable client experiences that generate more repeat and referral business, thus increasing profitability.

 

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Speaking Topics

Client Loyalty = Profitability Impeccability
Discover how to create the remarkable customer experiences that generate the raving fans who are responsible for increasing your revenue by way of their loyalty and referred business.

​Anticipating Customer Needs Anticipating Customer Needs
​Go beyond meeting or responding to the needs of your customers — Engineer customer experiences that exceed their expectations and demonstrate that you know them … better than they know themselves.​

Today’s Top 9 Customer Experience (CX) Imperatives CX Trends
Many of the smartest (and most profitable) companies have been paying attention to CX trends and making much-needed adjustments – some minor and some major – both of which will be highlighted during this interactive and eye-opening presentation.

Creating The Customer Experience
More than your products or services, your customers are buying an experience. Instead of just leaving it to chance, why not engineer that experience?

Clicking with More Clients and Customers
What has you click with certain people … and not others? Discover how to click to build powerful relationships with (even the most difficult) customers.

Understanding and Catering to the 3 Emotional Hot Buttons of Your Customers
Become an expert at making others feel smart, important and valued.

Dominant Buying Motive One-Sheet for "Dominant Buying Motive"
Are you uncovering what matters most to each client? Once you learn how to “broadcast” on their “channel,” closing the deal becomes effortless.

Which comes first — the happy customer, or the happy employee?
Discover how to lead your team toward remarkable customer service … by way of remarkable leadership.

Pricing

Live: 60-minute and 90-minute live presentations are audience favorites — your investment will range between $6,500 – 8,500*, depending on a few variables including location, duration, allotted Q&A time (recommended), and number of attendees. (*Travel/food/lodging expenses additional for events outside of the Washington, DC Metro area.)

Webinars: 60-minute and 90-minute webinar presentations are audience favorites — your investment will range between $2,500 – 3,500, depending on a few variables including duration, allotted Q&A time (recommended), and number of attendees.

Check Availability Now

Click or Call 301-996-9147