E-Mail Etiquette with an Impact
A couple of years ago, I felt compelled to write a testimonial letter. I had received remarkable service from a pair of business owners and it took an entire page to express my heart-felt gratitude. I e-mailed that letter, as an attached Word document, to both owners. Additionally, I included a request for their physical mailing address, so that I could provide them with a signed copy on letterhead. I waited and waited, but (more…)
Tags: 7 38 55, Albert Mehrabian, E-mail, email, etiquette, impeccability, last word, questions, subtleties, wikipedia




