“How do you mean?”

Impeccable Customer Service Tip #16

When you need clarity, elaboration, or just don’t understand what someone is saying, ask, “How do you mean?


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  1. I’ve used this a bunch of times thanks to you. It definitely makes people feel less on the spot vs. “WHAT do you mean.” And, since it’s kinda vague, people just open up and tell you everything that they think you’re looking for.

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