Impeccable Preparation

Impeccable Customer Service Tip #25

Impeccable Customer Care:

When I’m getting ready to reason with a man, I spend one-third of my time thinking about myself and what I am going to say — and two-thirds thinking about him and what he is going to say.” -Abraham Lincoln


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  1. What good advice. I appreciate when someone does their homework before they call me.

  2. I agree, Sally. It feels great when you’re meeting someone for the first time, via phone or in-person, and they’ve taken the time to “discover” you in advance.

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