Impeccable Follow-Up

Impeccable Customer Service Tip #55

Impeccable follow-up:

It’s time to make that client call you’ve been putting off. Besides, the issue/conversation rarely has the discomfort of the anticipatory story you’ve created in your head.


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  1. You’ve been reading my mind! I agree though, most of our fears are inside our head. Gonna make that call now.

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