Impeccable (Intentional) Systems

Impeccable Customer Service Tip #60

(Intentional) Customer Service Systems:

I see many businesses operating at a level of unconscious competence and that’s a dangerous place to be. When you don’t know exactly what you’re already doing well — and the impact it’s having on customers and clients — there’s no guarantee it will ever be repeatable or teachable. Document your customer service systems.


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