Impeccable Relationships

Impeccable Customer Service Tip #47

Don’t just talk about “catching up” with your clients and customers, proactively offer up 2-3 dates and times and then get it on your calendars.


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  1. I learned this directly from Steve… that phrase “let’s do lunch” leaves everything vague and no one usually remembers…

    Pick 2-3 dates/times, you’ll have the get together and things will move forward.

    Another amazing nugget from Steve “Whenever you’re invited to an event, always attend…you’ll never regret it” ..or something to the effect…and yes, he’s been right on that one too! 🙂

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