Impeccable Recovery

Impeccable Customer Service Tip #72

Impeccable Recovery:

Occasional slip-ups are okay … as long as you have an impeccable recovery process in place.


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  1. Gale Paige says

    A sincere apology goes a long way. Fixing the mistake is necessary.

  2. Speaking of impeccable recovery…


  1. […] your impeccable recovery process should fail, conduct an “exit interview” with the client who chooses to defect. Ask, “In our […]

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