Impeccable Notes

Impeccable Customer Service Tip #112

Keep impeccable notes on the things you learn about your clients. This will help you personalize your approach and your service. The service provider with the best notes often wins.


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  1. Good advice, I practice this approach and can say that it does work and provides an edge


  2. Thank you for sharing your experience of this best practice, Mr. Landa. Yes, it provides an “edge.” Well said.

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