Impeccable Engagement

Impeccable Customer Service Tip #141

Remember NOT to use technical jargon, acronyms and insider industry terms with your customers and clients. Avoid alienation by speaking their language, not yours.


Your thoughts? (Look for “Leave a Reply” below, or click here)

© Copyright 2012 to Present – Driven To Excel, Inc. All Rights Reserved.


  1. Phil Smith III says

    Hah — “technical jargon, acronyms and insider industry terms” *are* my customers’ language! But of course your point stands: whatever their language is, use it.

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.