Impeccable Responsibility

Impeccable Customer Service Tip #195

When you tell a customer or client you’re sorry, stop there. Don’t include, “It’s just that…” or “but…” or anything other than your proposed remedy. Otherwise, It may only end up sounding like some sort of justification, which will take a majority of the impact away from your apology.


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  1. So sweet… So simple… So logical… So why don’t we all just do it? Let’s commit to changing that now.

  2. You said it, Myron!

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