Impeccable Patience

Impeccable Customer Service Tip #223

WOW your most hard-to-please customers and they’ll not only remain loyal and tend to lighten up a bit … they’ll also refer their (far-less-difficult) friends and family.


  1. Another method is to focus on the ones that love you already and get rid of the emotional drag by firing the turkeys.

    Positive energy flow versus a gut twist when you see their number on caller ID.

    Give the Connectors and Mavens special attention since they are the ones that are most likely to refer or influence.

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