Impeccable Empowerment

Impeccable Customer Service Tip #274

Give your staff an “Impeccable Service Recovery Budget” — an allowance they’re empowered to use toward WOWing customers and clients … without the need to first check with the boss for approval.

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.