Impeccable Guidance

Impeccable Customer Service Tip #275

No one likes being told what to do. Let go of the “shoulds” and the “havetos” when you’re wearing your consulting hat. Instead, let your clients know, “This is what I’ve seen work for myself and others when faced with similar situations. I’m certainly not saying it’s the only solution, but I’ve seen it result in success.”


  1. Excellent advice for parents too, as our children grow older and need guidance rather than directives!

  2. Wonderful advice, Terry.

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