Impeccable Leadership

Impeccable Customer Service Tip #276

Catch your employees (and/or coworkers) doing something remarkable for your customers and clients, appreciate them for it, and — with their permission — share their success story with the rest of your team.


  1. Along these lines, when I last ran a support team, I encouraged folks at the start of our weekly meetings to share a positive customer service experience that they’d had, and then we’d talk about why it was exceptional. One of my favorites was a young lady at the service desk of a big-box hardware store. Not only was she cheerful and engaged, but she was clearly the go-to person for the rest of the staff: as I waited in line, she was besieged by other employees asking here where things were and the like. All of which she handled with aplomb. If I’d been hiring, I would have tried to lure her away — if she could do that job, she could handle software customers, I’m sure!

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.