Impeccable Perspective

Impeccable Customer Service Tip #299

Wouldn’t you rather know there’s a problem than be ignorant to it? Customer complaints are golden opportunities. A customer is making you aware of something that is “broken” … and giving you a chance to make it right (and maybe even WOW them in the process) … before others may end up experiencing that same thing. This customer — through their willingness to share — may be representing countless others.

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