Impeccable Awareness

Impeccable Customer Service Tip #329

The plural of anecdote is not data. Be careful not give too much credence to your customer service “war stories.” Instead of making decisions based on anecdotal evidence, why not find your NPS (Net Promoter Score) and continue to use that tool to measure customer loyalty?

Impeccable Customer Service Culture

Join the Conversation (Reply below)

Speak Your Mind


This site uses Akismet to reduce spam. Learn how your comment data is processed.