Impeccable Transactions

Impeccable Customer Service Tip #330

Never make a customer wait to pay you. It tends to rub people the wrong way when you’re not organized and prepared enough to receive their payments in a prompt and efficient manner — especially if you own a brick and mortar business with front-line humans.


  1. This is especially true in construction. Years ago, when I was mainly working as a sub for builders, we took over so many job sites from our competition because the builder was fed up with inaccurate and untimely submission of bills.

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