Impeccable Recovery

Impeccable Customer Service Tip #342

When things go awry, saying to your customer, “This has never happened before!” isn’t wise. Telling them that they’re the only one who has ever been affected like this isn’t going to make them feel any better … in fact, it will likely make them feel worse, or unlucky at best. Instead, empathize with their situation and move quickly into recovery mode.

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