Impeccable Awareness

Impeccable Customer Service Tip #373

No news isn’t necessarily good news when it comes to your customers’ experience. A very small percentage of your dissatisfied customers are going to let you know how they feel (about 4%). There are 2 key survey questions you should be asking every customer. Call me at 202-556-3235 and I’ll gladly share them with you.

Impeccable Customer Service Culture

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