Impeccable Story Sharing

Impeccable Customer Service Tip #363

Document your customer experience stories of WOW and service recovery. By keeping a written and/or video journal of these stories (preferably online), everyone in the company can have something to refer to and new hires can immerse themselves in your customer-centric culture by way of these stories. You might even consider giving customers and prospects access to this “gold” and explain how you’re using it internally.

Impeccable Customer Service Culture

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