Impeccable Telephoning

Impeccable Customer Service Tip #362

When returning a customer’s call (especially via a “gatekeeper,”) if you lead with too much of an introduction, then the person on the other end may discount you as a cold-calling telemarketer. Instead, begin by saying you’re returning their call (e.g., “Hi, I’m returning a call from [name]. This is [name] from [company].”)

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